OASIS TO THE RESCUE

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WHEN WILL I RECEIVE MY REFUND?

Once your return has been processed, we will send you a confirmation e-mail to your chosen e-mail address once this has been received it may take 5 days for the funds to clear in your account. If you originally paid via a gift card Customer Services will shortly be in touch to email you with your new gift card number.

Please note that it may take 3-5 working days for your parcel to arrive to our warehouse and we aim to process all refunds within 7 days.

If for any reason you have not received your refund within this time frame please contact us via our contact us page.

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